Maintenance requests without the phone tag

How tenants submit maintenance requests

Tenants report issues directly from their portal and attach photos of the problem, so the request arrives with the context a phone call rarely delivers. No voicemails, no texts buried in a thread, no describing a leak from memory three days later.

The moment a tenant submits, the work order appears in your dashboard with the description and photos together. You know what broke, where, and how bad it looks before you decide what to do about it. That usually eliminates the first round of back-and-forth entirely.

Status tracking and a full history per unit

Every request moves through clear statuses, so you always know where a repair stands without digging through messages. And every request stays attached to its unit permanently, building a complete maintenance history over time.

That per-unit history is where the long-term value lives. You can see that the same disposal has jammed three times, that the water heater was replaced two years ago, or exactly what was reported and fixed during a previous tenancy. Recurring problems become visible instead of anecdotal.

The history also protects you. When a move-out dispute raises questions about the condition of a unit, you have dated requests, photos, and resolutions on record rather than recollections.

AI-assisted triage and summaries

Parqay's AI reads each incoming request and produces a summary, so you grasp the issue at a glance instead of parsing a long tenant message. When several requests land at once, that makes it far faster to decide what needs attention first.

The AI assists with triage; it does not dispatch anyone or make decisions for you. You stay in control of what gets handled, when, and by whom. The point is to compress the reading and sorting work, not to remove your judgment.

Vendors: coordinated by you, documented by Parqay

Vendors do not log into Parqay, and Parqay does not pay them. You coordinate the work by phone, text, or email with the plumbers and handymen you already trust, exactly as you do today. We are honest about this because it is how most independent landlords actually operate.

What Parqay adds is the record. You can note the vendor's name and contact details on the request itself, so six months from now you know exactly who handled that water heater and how to reach them. The work order becomes the single place where the report, the photos, the vendor, and the outcome all live together.

There is no vendor directory and no vendor payment processing. If you need vendor portals and vendor disbursements, Parqay is not built for that today, and we would rather tell you now than after you sign up.

Repair costs captured with Schedule E categories

When you pay for a repair, you record it in Parqay as an expense, and a Schedule E category is enforced on every entry. There is no uncategorized pile to untangle in April: the categorization happens at the moment you log the cost, while you still remember what it was for.

From there, you can view expense summaries by property, by unit, by category, and by month, and export everything to CSV whenever you or your accountant need it. The repair that started as a tenant's photo ends as a clean, categorized line in your books.

Frequently asked questions

Can tenants attach photos to a maintenance request?

Yes. Tenants submit work orders from their portal and attach photos of the issue as part of the request. Photos typically answer the questions that would otherwise take a phone call, so you or your repair person arrive already knowing what to expect.

Does Parqay have a vendor directory or pay vendors for me?

No. Vendors do not log into Parqay, and the platform does not process vendor payments. You coordinate the work by phone, text, or email as you do today. What Parqay does is keep the record: you can note the vendor's name and contact on the request, and log the cost as a categorized expense once you pay.

What does AI-assisted triage actually do?

It reads each incoming request and generates a short summary so you understand the issue at a glance, which helps you decide what needs attention first when multiple requests arrive. The AI assists with sorting and summarizing; decisions about urgency and who to send are always yours.

Can I see everything that has ever been fixed in a unit?

Yes. Every request stays attached to its unit, so you get a complete maintenance history: what was reported, when, with photos, status changes, and any vendor and cost you recorded. That history helps you spot recurring problems and gives you dated documentation if a deposit dispute ever comes up.

How do maintenance costs connect to my taxes?

When you pay for a repair, you record it as an expense and Parqay enforces a Schedule E category on the entry. You can then view expense summaries by property, unit, category, and month, and export everything to CSV for yourself or your accountant at tax time.

Can tenants submit requests from a phone?

Yes. The tenant portal is a web app that works in a mobile browser, so tenants can photograph the issue and submit the request on the spot. Parqay's iOS app currently supports booking and rent payment; maintenance requests go through the web portal.

Does Parqay schedule preventive or recurring maintenance?

No. Parqay's maintenance feature is built around tenant-submitted work orders, their status, and their history. There is no automated preventive maintenance scheduler today. Many landlords use the per-unit history to spot patterns, like a furnace that keeps failing, and plan ahead from real data.